Shipping policy

SHIPPING POLICY

At Katgammon, we value each and every single customer. Our top priority is making sure itemsare delivered to customers as soon as possible. Normally, you will receive your order in 10-21 business days from the date that it is placed.

SHIPPING INFO

Shipping Method Shipping Time Costs
Standard Shipping 10-25 Calculated by weight and distance
Express Shipping 6-8 Calculated by weight & size& distance

 

“Due to Covid-19, we are experiencing delays in delivery of our products to customers. We appreciate your patience, and look forward to returning to our normal delivery after Covid-19. Anyone wanting expedited delivery of products, please contact us at [email protected] for pricing and delivery times. Thank you, and we look forward to servicing your orders.

Volume Discounts For Large Orders

We offer volume discounts for large orders. (Just for Katgammon accessories, except precision dice & boards)

  • Free Shipping for purchases of 101€ – 200€.
  • 5% off + Free Shipping for purchases of 201€ – 300€.
  • 10% off + Free Shipping for purchases of 301€ – 500€.
  • 15% off + Free Shipping for purchases of 501€ – 1000€.
  • 20% off + Free Shipping for purchases of 1001€ – 2000€.
  • 25% off + Free Shipping for purchases of 2001€ – 5000€.
  • 30% off + Free Shipping for purchases over 5001€.

Lead times from placing your order to time of shipping varies by specific products.Most generally lead times are between 1-3 weeks depending upon the complexity of the order or if any of the items are personalized.

PAYMENT CONFIRMATION

  • A confirmation email will be sent to you once the order is authorized and verified.
  • Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.

PROCESSING

  • It normally takes 1-3 business days to process your order. Please note that holidays and weekends are not included.
  • It takes longer to process customizedPlease refer to our Customize Page to view samples.

SHIPPING

  • Shipment takes approximately 10 to 25 business days to reach destination countries.
  • Once your order is shipped out, an email notification with International e-packet tracking number will be sent to you.
  • Please note: Total Delivery Time = Processing Time + Shipping Time

SHIPPING DELAYS

  • Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
  • Usually, it takes about 30-60 days to some countries, we do offer compensation if the shipping beyond the timeframe as stated on shipping policy
  • Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.
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